Privacy policy

Last updated: April 30, 2026

NEXUS operates this store and website, including all related information,
content, features, tools, products and services, to provide you with a
curated shopping experience for premium cleaning solutions (the "Services").
This Privacy Policy describes how we collect, use, and disclose your personal
information when you visit, use, or make a purchase using the Services or
communicate with us.

Please read this Privacy Policy carefully. By using the Services, you
acknowledge that you have read and understand the collection, use, and
disclosure of your information as described herein.

---

PERSONAL INFORMATION WE COLLECT OR PROCESS

Contact Details
Name, address, billing address, shipping address, phone number, and email address

Financial Information
Credit card, debit card, payment card information, transaction details,
and payment confirmation

Account Information
Username, password, security questions, preferences and settings

Transaction Information
Items viewed, added to cart, purchased, returned, or exchanged, and past transactions

Communications with Us
Customer inquiries, feedback, product reviews, and other communications

Device Information
Device type, browser, IP address, and other unique identifiers

Usage Information
How and when you interact with or navigate the Services

Product Information
Any specific product requirements or preferences you provide (e.g., allergies,
sensitivities, preferences for eco-friendly or natural products)

---

PERSONAL INFORMATION SOURCES

We collect personal information from:

- Directly from you when you create an account, make purchases, or contact us
- Automatically through cookies and similar technologies when you visit our website
- From our service providers who enable technology and process information on our behalf
- From our partners and third parties

---

HOW WE USE YOUR PERSONAL INFORMATION

Provide & Improve Services
Process orders, payments, and shipments; manage your account; send order
updates and notifications; arrange returns and exchanges; tailor your shopping
experience; recommend products

Marketing & Advertising
Send marketing emails, promotional communications, and show targeted
advertisements for NEXUS cleaning products

Security & Fraud Prevention
Authenticate your account, detect fraudulent activity, ensure secure payments,
and protect our services

Customer Support
Provide responsive customer service and maintain our business relationship

Legal Compliance
Comply with applicable laws and respond to valid legal requests

Product Safety
Share relevant product safety information and usage guidelines

---

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to:

- Service providers who assist with payment processing, fulfillment, shipping,
customer support, and data analytics
- Marketing partners for targeted advertising (subject to your preferences)
- Business partners involved in promotions or partnerships
- Affiliates within our corporate group
- Third parties with your consent or direction
- Law enforcement or government agencies as required by law
- In connection with business transactions such as mergers or bankruptcy

---

CHILDREN'S DATA

The Services are not intended for children under 16 years of age. We do not
knowingly collect personal information from children. If you believe a child
has provided us with personal information, please contact us to request deletion.

---

SECURITY & RETENTION

We use reasonable security measures to protect your information. However, no
security is perfect, and we cannot guarantee absolute protection. We retain
your personal information as long as necessary to provide Services, comply
with legal obligations, and resolve disputes.

---

YOUR RIGHTS & CHOICES

Depending on where you live, you may have the right to:

- Access personal information we hold about you
- Request deletion of your personal information
- Correct inaccurate information
- Receive a copy of your data (data portability)
- Opt out of marketing communications via the unsubscribe link in emails
- Appeal our decisions regarding your data

We will not discriminate against you for exercising these rights. You may
submit requests by contacting us at the details below. We may verify your
identity before processing requests.

---

INTERNATIONAL TRANSFERS

We may transfer, store, and process your personal information outside Australia.
If transferred to the European Economic Area or UK, we use Standard Contractual
Clauses or other recognized transfer mechanisms.

---

COMPLAINTS

If you have concerns about our privacy practices, contact us at the details
below. You may also lodge a complaint with your local data protection authority.

---

CHANGES TO THIS POLICY

We may update this Privacy Policy. We will post updates on our website and
update the "Last updated" date. Material changes will be communicated as required
by law.

---

For questions about our privacy practices or to exercise your rights:

📧 Email:

📍 Address:

---